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Terms and conditions

The terms of service mentioned on this page must be accepted by the users of our online food ordering services.

These Terms govern your use of the Platform. Please read these Terms carefully. By accessing and using the Platform, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platform or available by hyperlink. If you do not agree with the Terms, please do not use the Platform.

Contractual declarations

Offers by Swadishta are non-binding and subject to change; a contract is only concluded on obtaining our written order confirmation.

Applicability

  1. The present General Terms and Conditions for Customers are only applicable to the Service.
  2. By placing an Order the Customer directly concludes an Agreement with the Business for delivery of the Offer selected by the Customer.
  3. Unless otherwise indicated, individuals (including Customers) need to be at least 18 to use the Services and the Platform.

Changes to these Terms and Conditions

  1. Swadishta may make some changes to these General Terms and Conditions for Customers but, in case of any significant change, Swadishta will inform the Customer in advance of such changes becoming effective, unless the changes are required by applicable law.
  2. If the Customer does not accept the changes, they should not use the Platform.
  3. Please be aware that Customer’s continued use of the Platform after the effective date of the proposed changes will constitute their acceptance of the revised General Terms and Conditions for Customers.

The Agreement is effective from the moment the Customer finalizes the Order by clicking the ‘Buy now’ button at the end of the process of placing an Order through the Platform.

  1. After receipt of the Order, Swadishta will electronically confirm the Order to the Customer.
  2. The Agreement can only be executed if the Customer provides correct and complete contact and address information when placing the Order. 
  3. The Customer is required to be available by telephone or email (as indicated when placing the Order) for us for information on the status of his Order.
  4. If the Customer decides to have the Order delivered, the Customer must be present at the delivery address indicated by the Customer in order to receive the Order items. If the Customer is not present at the delivery address when the Order is delivered, Swadishta will make reasonable efforts to contact the Customer in order to determine where to leave the Order. If Swadishta is unable to contact the Customer, it may leave the Order at a reasonable location outside, close to the delivery address. Swadishta will not be responsible for the Order (including the quality or safety of the contents of the Order when the Customer finds it) after delivering the Order. 
  5. If the Customer decides to collect the Order, he should be present at the selected time at the collection location, as indicated in the confirmation email, text message or on the Platform.
  6. Upon ordering as well as when delivering or collecting Orders containing Age Restricted Items, Swadishta and the Business can, pursuant to applicable laws and regulations, ask the Customer for identification. If the Customer cannot identify himself adequately or does not meet the minimum age requirements, the Age Restricted Items of the Order will not be delivered, and Swadishta and the Business are also free to refuse the Order in its entirety. If the Age Restricted Items are not delivered under this section, the Customer may be charged a cancellation fee, which cancellation fee will consist of at least the value of the Age Restricted Items from the respective Order.
  7. After placing the Order, the Customer can upon his sole discretion choose to tip a courier via the available online payment methods.
  8. The Tip is intended for the couriers and cannot be considered as payment for services of Swadishta. 

Withdrawal

  1. The Customer cannot revoke an Order with the Business, as far as the delivery of goods is concerned:
  • Where the goods are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Where the goods can spoil quickly or whose expiry date would be exceeded quickly.
  • Which for reasons of health protection or hygiene, the goods are not suitable for return if their seal has been removed after delivery.
  • If the goods were inseparably mixed with other goods after delivery due to their nature. 

Payment

  1. At the moment the Agreement is concluded in accordance with the provisions these General Terms and Conditions for Customers, Customer is obliged to pay the Business for the Order. The Customer may fulfil this payment obligation by using an online payment method through the Platform or by payment to the Business at the door or at the collection location.
  2. Subject to the provisions of these General Terms and Conditions for Customers, the (partial) reimbursement of an online payment shall only be possible if the Order cannot be delivered (entirely). The reimbursement shall always be made into the same account as the one from which the payment has been made. Depending on the payment method used by the Customer, the processing of the reimbursement will take a maximum of 10 working days.

Inspection and correction of stored personal data

  1. Swadishta shall process personal data relating to the Customer. The processing of personal data is subject to the Privacy policy.